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FAQ (Frequently Asked Questions)

What currency am I paying?
We process our orders in US Dollars

How long is the shipping?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons

We processes orders every day. Orders will be processed within 24-72 hours from the order time and shipped the next day after the processing time

Please refer to here for shipping times 

How do I track my order?
Please visit here to track your order

What is the return policy?
Please visit here to see our return policy

How can I contact you?
You can email us via support@theorthofit.com
or click here to fill out this form

What payment methods can I use?
We accept all major credit cards (VISA, Mastercard, AMEX) payments. We also accept Paypal payments too.

Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.