Order tracking
Where's my order?
Enter your order number and email, or your tracking number, for live updates straight from the carrier.
- Couriers worldwide
- Live status, every scan
- Stuck? We'll chase it
- Your order number is in your confirmation email
- Enter the email you used at checkout
- New tracking can take 24–48 hours to show its first scan
From checkout to your door
How your order travels.
We email you at every important step, so you always know where your pair is.
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01
Order confirmed
Your confirmation email arrives right after checkout, with your order number.
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02
Packed with care
We check your size and pack your pair, ready to hand to the carrier.
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03
On its way
You get a shipping email with your tracking number. It can take a day or two to show the first scan.
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04
Delivered
Your 30-Day Walk Test starts. Wear them, love them, or swap the size for free.
Need a hand?
Ask us for an update.
Send your order number and we'll check with the carrier for you, then reply by email.
- No shipping email after a few days
- Tracking hasn't moved in over a week
- Marked delivered, but not with you
Tracking help
Something not looking right?
Quick fixes for the most common tracking questions. Still stuck? Ask us for an update.
All shipping FAQsI haven't received a shipping email.
Your order may still be getting packed. Check your spam and promotions folders, or sign in to your account to see its status. If it's been a few days since you ordered, send us your order number and we'll check.
My tracking number says "not found".
That's normal right after your order ships. Carriers can take a day or two to scan a parcel into their system. Check again tomorrow, and if it still isn't showing after a few days, let us know.
My tracking hasn't updated in days.
Tracking often pauses while a parcel crosses borders or moves between carriers, then updates all at once. If there's been no update for more than a week, send us your order number and we'll follow it up with the carrier.
It says delivered, but I can't find it.
Check around your door, with neighbours, your mailbox and any parcel locker or post office nearby. Carriers sometimes mark a parcel delivered a little early. If it hasn't turned up within a day, contact us and we'll open a claim with the carrier.
Can I change my delivery address?
If your order hasn't shipped yet, we can usually update it. Message us right away with your order number and the correct address. Once a parcel is on its way, the address can't always be changed.
My parcel is held at customs.
Customs checks can add a few days, and some countries charge import fees before releasing a parcel. If the carrier contacts you, follow their instructions, or send us your order number and we'll help you sort it out.
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