Shipping policy
From our door to yours, worldwide.
Where we ship, how long it takes and how to follow your parcel. Everything you need to know before your new pair arrives.
Where we ship & what it costs
Yes, we ship worldwide.
Shipping is normally charged based on the country your order is delivered to. The shipping cost for your order is always shown at checkout, so you can check it before you pay.
Sitewide sale on now
Free shipping is included with our sale
For a limited time, orders ship free as part of our sitewide sale. Shipping charges based on your country will apply again once the sale ends.
Delivery times
Estimated in business days, counted from the day your order ships.
USA, Canada, UK, Australia & New Zealand
6–10 business daysRest of Oceania
7–14 business daysRest of Europe
10–21 business daysLatin America
10–30 business daysOther countries
10–30 business daysHoliday & peak season
During holidays and peak season, delivery can take an extra 5–10 business days on top of the times above. If you need your pair by a certain date, we recommend ordering early.
Processing times
Usually
1 business day
Most orders are packed and processed within 1 business day.
Peak season or low stock
Up to 5 business days
During peak season, or when a product is low in stock, processing can take up to 5 business days.
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1
Order placed
You'll get an order confirmation by email.
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2
Processed
Usually within 1 business day.
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3
Shipped
Your tracking number arrives by email.
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4
Delivered
Within your region's delivery estimate.
Where can I find my tracking number?
When your items ship, we'll email you a notification with your tracking number.
Haven't received one, or the tracking number doesn't work? That's okay. Email us at support@theorthofitstore.com and we'll fix it.
Unexpected delays
Occasionally a delivery takes longer than the standard times above. If your package is taking too long to arrive, contact us and we'll help resolve anything within our control.
Common delivery questions
My tracking hasn't updated. Should I worry?
Tracking can pause for a few days, especially when a parcel crosses borders or moves between carriers. If there's been no update for more than a week, send us your order number and we'll look into it.
Can I change my delivery address?
If your order hasn't shipped yet, we can usually update it. Message us right away with your order number and the correct address. Once a parcel is on its way, the address can't always be changed.
Will I pay customs or import fees?
This depends on your country and its import rules. If you'd like to check before you order, message us with your country and we'll help where we can.
My parcel says delivered, but I can't find it.
Please contact us with your order number and we'll check it for you.
My parcel arrived damaged or with the wrong item.
We're sorry about that. Send us your order number and a photo of what arrived, and we'll make it right.
More answers in our Help centre.
Still need help?
Waiting on a parcel? We're on it.
Send us your order number and we'll check exactly where your pair is.
